Last updated: September 29, 2026
Everything you need to know about how Hovela orders are packed, shipped and delivered. Questions? Email support@hovela.shop.
1. Free shipping on every order
Standard tracked shipping is free on every order to addresses in the United States. There is no minimum spend.
2. Processing time
Orders are processed within 1–2 business days (Monday to Friday, excluding US federal holidays). Orders placed after 2pm ET on a Friday, or on a weekend or holiday, begin processing the next business day. During peak periods such as Black Friday, Cyber Monday and the weeks before Christmas, processing may occasionally take one extra business day. We'll email you if your order is affected.
3. Delivery time
- Contiguous United States: 3–5 business days after dispatch.
- Alaska, Hawaii, Puerto Rico and US territories: 5–9 business days after dispatch.
- APO/FPO/DPO addresses: 7–21 business days after dispatch.
Delivery times are estimates provided by our carriers and are not guaranteed.
4. Holiday cut-off dates
To receive your order before December 25, place it by December 17. Orders placed after this date will still ship promptly, but we can't guarantee delivery before Christmas.
5. Order tracking
As soon as your order leaves our warehouse you'll receive a shipping confirmation email with a tracking number and link. Tracking can take up to 24 hours to show its first scan. If your order includes multiple products, they may arrive in separate parcels with separate tracking numbers.
6. Shipping protection
Every order includes shipping protection for a flat $4.99, shown in your cart and at checkout. It covers parcels that are lost, stolen or damaged in transit. If this happens:
- Email support@hovela.shop within 30 days of the expected delivery date.
- Include your order number and, for damage, photos of the item and packaging.
- We'll ship a free replacement or, if the item is out of stock, issue a full refund.
Shipping protection is non-refundable once your order has shipped.
7. Parcels marked delivered but not received
Please check with neighbors, building reception and around your property, and wait 48 hours, as carriers sometimes mark parcels delivered early. If it still hasn't arrived, contact us and we'll open a claim under your shipping protection.
8. Incorrect addresses
Please double-check your shipping address at checkout. If you notice a mistake, email us within 12 hours of ordering and we'll update it before dispatch. We can't redirect parcels once they've shipped. Parcels returned to us because of an incorrect address can be reshipped for the cost of postage.
9. Sending gifts
You can ship directly to your gift recipient by entering their address at checkout. Add a gift message in the order notes. Invoices and prices are never included in the box.
10. International orders
We currently ship to US addresses only.