Questions about an order? Email support@hovela.shop. We reply within one business day, Monday to Friday.
Frequently asked
When will my order arrive?+
Orders are processed in 1–2 business days and delivered in 3–5 business days within the US. You'll get a tracking link by email as soon as it ships.
How much is shipping?+
Shipping is free on every order.
What is your return policy?+
30 days from delivery for a full refund. Email support@hovela.shop with your order number to start.
Order by when for Christmas?+
Order by December 17 for delivery before Christmas.
How do bundle discounts work?+
Mix any 2 gifts for 15% off, 3 or more for 25% off. Tree lights (20–30%), heated comfort (25–35%) and facade kits (15–40%) have bigger bundle prices shown on each product page. The best discount applies automatically.
Is there a free gift?+
Orders over $199 get a free Portable USB Power Bank. Add it to your cart and it drops to $0 at checkout.
Do the smart lights need a subscription?+
No. The apps are free, with no accounts or monthly fees.
Can I change or cancel my order?+
Email support@hovela.shop within 12 hours of ordering and we'll update or cancel it before it ships.