Last updated: September 29, 2026
We want every Hovela gift to be loved. If it isn't, our 30-day guarantee makes returns simple.
1. 30-day happiness guarantee
You can return any item within 30 days of delivery for a full refund of the item price. This applies to gifts too: the person you gave it to can return it with the order number.
2. How to start a return
- Email support@hovela.shop with your order number, the item(s) you'd like to return and the reason.
- We'll reply within one business day with your return address and instructions.
- Pack the item securely, ideally in its original packaging, and send it back with a trackable service.
- Email us the return tracking number.
Please don't send items back without contacting us first, as we can't match returns without a return reference.
3. Condition of returns
Items should be returned with all parts, accessories and manuals included. Products that show damage from misuse, improper installation or modification may be refused or receive a partial refund.
4. Return shipping costs
- Faulty, damaged or incorrect items: we cover return shipping, or we'll send a replacement without needing the item back.
- Change of mind: the customer covers return postage.
5. Refunds
Once your return arrives and is inspected, we'll email you and issue the refund to your original payment method within 5 business days. Your bank or card provider may take 3–10 business days to show it. Shipping protection fees are non-refundable once an order has shipped.
6. Bundles, multi-buy discounts and free gifts
If you return part of an order that received a bundle or multi-buy discount, the refund is recalculated so the items you keep are charged at the price that applies to the quantity kept. Free gifts (such as the Portable USB Power Bank) should be returned if the order no longer meets the gift threshold; otherwise their value is deducted from the refund.
7. Exchanges
Need a different size or model? Tell us when you start your return. We'll ship the replacement as soon as your return has its first carrier scan.
8. Faulty products
If a product stops working because of a manufacturing defect, email us with your order number, a short description and a photo or video. We'll troubleshoot with you and, if needed, send a replacement or refund.
9. Cancellations
You can cancel within 12 hours of ordering for a full refund, as long as the order hasn't shipped. After dispatch, please follow the returns process.