Privacy Policy

Last updated: September 29, 2026

This Privacy Policy explains how Hovela ("we", "us") collects, uses and shares your personal information when you visit hovela.shop, make a purchase or contact us.

1. Information we collect

Contact and order details: name, email, phone number, billing and shipping address.
Payment information: processed securely by our payment providers. We never see or store your full card number.
Order history: products viewed, added to cart, purchased or returned.
Device and usage data: IP address, browser, device type, pages visited and how you arrived at our site, collected through cookies and similar technologies.
Communications: anything you send us by email or contact form.

2. How we use your information

To process and deliver your order, including shipping protection claims.
To provide customer support and handle returns.
To prevent fraud and keep our store secure.
To improve our website and product range.
To send marketing emails or texts if you've opted in. You can unsubscribe at any time.

3. Cookies, advertising and analytics

We use cookies and tools such as the Meta Pixel, Google Analytics and Shopify analytics to understand how our site is used and to show relevant ads on other platforms. You can manage cookies in your browser and opt out of data sharing for targeted advertising on our Your Privacy Choices page. We honor the Global Privacy Control (GPC) signal.

4. Who we share information with

We share information only with service providers who help run our store: Shopify (our e-commerce platform), payment processors, shipping carriers and fulfillment partners, email and SMS platforms, and advertising and analytics partners. We don't sell your personal information for money.

5. Your rights

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, and to opt out of targeted advertising. To make a request, email support@hovela.shop. We'll verify your identity and respond within 30 days.

6. Data retention

We keep order information for as long as needed to fulfill orders, meet legal and tax obligations and resolve disputes.

7. Security

Our store runs on Shopify, which is PCI DSS compliant. All checkout pages are encrypted with SSL. No method of transmission is completely secure, but we take reasonable steps to protect your data.